Personally Identifiable Information (PII)
This Privacy Policy is designed to help individuals understand how their Personally Identifiable Information (PII) is handled online. In the context of U.S. privacy and data protection laws, PII refers to any information that can identify, contact, or locate an individual, either alone or in combination with other data.
We encourage you to review this document carefully to understand how VLC Solutions collects, uses, protects, and manages your Personally Identifiable Information while you interact with our website and services.
Manage Your Preferences
Scope of the Privacy Policy
This Privacy Policy governs how VLC Solutions collects and processes Personally Identifiable Information from visitors who use our website, access our digital platforms, and engage with publicly available resources such as blogs, forums, and community pages. However, it does not extend to the following:
Third-Party Services
Any third-party services, partner websites, or platforms associated with us operate under their own privacy frameworks. VLC Solutions does not oversee or assume responsibility for their handling of data, and their respective privacy policies will apply when you interact with those services.
Customer-Collected Information
Our customers may collect and store PII while using VLC Solutions' software or services. This information is managed under the customer's individual privacy policies. For questions regarding how your data is used within their systems, please reach out directly to the relevant customer or their administrator.
Information We Collect
We collect data that you provide directly through our website, blogs, services, and other resources, as well as information shared with us by trusted partners or publicly available channels.
Basic Details
This includes standard information such as your name, email, phone number, company, job role, internet service provider, and any data submitted through online forms, event registrations, or inquiries.
Employment Information
When you apply for a position through our Careers page, we collect details contained in your résumé and other information you choose to provide, including links to your professional social profiles.
Billing and Payment Data
For paid services, we may collect billing details and payment preferences. Credit card information is securely processed by our payment partners, but VLC Solutions does not retain any card data on its systems.
Data Collected from Website, Blog, and Product Usage
Usage Insights
We gather aggregated, non-personal data regarding how users interact with our products, services, and digital assets—such as device type, feature usage, and frequency of engagement.
Device and Log Details
We automatically collect technical data like browser type, IP address, ISP details, and device settings. For mobile users, this may also include device model, resolution, and network type.
Cookies and Tracking Tools
Cookies are small text files that identify your device and enhance your site experience. They help us understand browsing patterns, improve navigation, and tailor content for better usability. You can control or delete cookies anytime through your browser settings.
Information from Public Sources and Third Parties
Third-Party Data Providers
We may obtain business contact information from data partners who comply with applicable laws and data protection standards.
Channel Partners and Resellers
Information shared with our affiliates or resellers may be used to fulfill your requests related to our solutions, services, and support.
Social Media Platforms
We may also collect publicly shared information from social media sites where you have made such data available.
How We Use Your Information
We process your personal information for the following purposes:
Marketing and Engagement
To keep you informed about new features, offers, updates, newsletters, blogs, and events. Your information also helps us enhance our marketing strategy and improve the user experience across our digital platforms.
Service Delivery
To provide requested resources such as webinars, downloads, product demos, event access, and payment processing.
Recruitment
To assess and manage job applications submitted through our Careers page and communicate regarding potential employment opportunities.
Product and Account Management
To create and verify user accounts, enable product access, provide updates and technical support, and maintain service integrity through authentication and security notifications.
Subscription and Communication Updates
We maintain a system that helps us monitor customer subscriptions to VLC products and ensure users stay informed through timely emails and in-app updates. This process gives us a complete view of customer engagement, allowing us to refine our offerings, guide our research and development initiatives, and continuously adapt our services to meet evolving client expectations.
Community Forums
Our forums are designed to create open conversations within the VLC Solutions community. While accessing these spaces, please note:
- Your displayed name, organization, and profile details are visible to other forum members.
- Any content you share in these forums may be publicly accessible.
- Your profile may also be discoverable by users from other discussion communities associated with VLC Solutions.
Data Privacy Rights
Depending on your location and the applicable laws, such as the GDPR, California Consumer Privacy Act (CCPA), or New York Privacy Act, you are entitled to certain data rights, which may include:
- Requesting access to or copies of your personal information held by VLC Solutions.
- Correcting or updating inaccurate information.
- Requesting deletion of your personal information.
- Restricting or objecting to the processing of your data.
- Requesting data portability or transfer.
- Filing complaints with data protection authorities in your region.
Dispute Resolution
If you believe your personal information has been misused or handled contrary to this policy, please reach out via our Contact Us page. VLC Solutions will promptly investigate and address your concerns to ensure a fair and timely resolution.
Legal Framework — GDPR
Under the General Data Protection Regulation (GDPR), we collect personal data only with your consent or under legitimate business interests that do not conflict with your privacy rights. These may include product enhancement, service improvement, client communication, marketing, event management, website optimization, and maintaining legal compliance.
You can withdraw your consent at any time for activities based solely on consent. For data processed under legitimate interest, you have the right to object to such processing. For additional details or clarifications, please contact us through the details provided at the end of this policy.
How We Share Your Personal Information
VLC Solutions does not sell or trade personal information. We disclose data only when necessary, under the following circumstances:
Corporate Transactions
During mergers, acquisitions, investments, or asset transfers, we may share personal data under confidentiality agreements to protect your privacy.
Legal and Regulatory Requirements
We may disclose information if required by law, court order, or governmental authority to comply with investigations or enforce our legal rights.
Service Providers and Business Partners
We work with select third parties who assist us with services such as hosting, analytics, customer management, marketing, event registration, payment processing, and cloud storage.
Data Storage and Retention
Employment Data
Job application details are securely retained for evaluation, recordkeeping, and consideration for future roles, as permitted by law.
User Accounts
Account information is stored while your profile remains active. Even after deactivation, certain data may be retained to fulfill legal requirements or reactivation requests.
Marketing Contacts
You can opt out of receiving marketing communications anytime using the unsubscribe link in our emails. We retain your contact details only with your consent.
Data Security and Shared Responsibility
VLC Solutions employs robust security protocols, encryption layers (SSL), and restricted access systems to protect your personal data from misuse, unauthorized access, or disclosure.
We encourage users to share responsibility for safeguarding their information—by using strong passwords, updating them regularly, and keeping login credentials confidential.
International Data Transfers
Your personal information may be transferred and processed in regions such as the United States, Canada, or India. We ensure that all international transfers adhere to recognized data protection frameworks, maintaining strict security and compliance standards to safeguard your information at every stage.
Your Rights and Choices
Withdrawing Consent
You may revoke your consent or unsubscribe from promotional emails at any time. However, you will still receive important service notifications such as system updates, billing details, or legal notices.
Access and Portability
You may request access to your data or ask for it in an electronic format for transfer to another provider, where applicable. We respond to such requests within 30 days.
Correction and Deletion
You can edit or delete your information through your VLC account or by contacting our support team at 224-955-1818.
Restriction or Objection
Users in certain jurisdictions, including EU members, have the right to restrict data processing or object to its use based on legal grounds.
Contact Information
VLC Solutions LLC
(Monday–Friday, 7:00 AM to 5:00 PM CST)
Updates to this Policy
VLC Solutions may update this Privacy Policy periodically to reflect regulatory or operational changes. The latest version will always be available on this page. For significant updates that impact your rights or our practices, we will notify you directly via email or other official communication channels.
Reach Out for Support
Have a question or concern about your data? Our team is here to assist you with quick, confidential, and reliable help.
Contact Our Privacy Team